Frequently Asked Questions

No, you do not have to pick a fixed date to play Coddy’s urban escape game.

When you book a game, you receive a code that stays valid for 12 months. This means you can start your outdoor adventure whenever it is convenient for you, within that one-year period.

You are free to choose the date and time that best fits your schedule to explore the city, solve puzzles, and complete Coddy’s escape missions using your smartphone.

There are no specific discounts for children or students for Coddy's urban escape games. However, you can receive updates about general or members-only discounts by signing up for the newsletter.

Refund Policy for Coddy's Urban Escape Games

You can request a cancellation and refund for your booking as long as your game code has not been activated. To do so, please contact Coddy support before starting your adventure. Once the code is activated, refunds are no longer available.

Yes, you can buy digital gift vouchers for Coddy's urban escape games online. These vouchers can be emailed instantly to the recipient.

Please note that this option is currently unavailable. For information on when digital gift vouchers will be available again, please contact our support team.

Each Coddy urban escape game code is valid for 3 years from the date of purchase.

This means you can start your smartphone-based city adventure at any time within that 3-year period. Simply launch your game whenever you are ready during this time frame.

You can pay for Coddy's urban escape games online using credit cards or Paypal. When you purchase online, Coddy provides a receipt but does not issue an invoice.

If you need to pay by invoice, for example through a company or school account, please contact Coddy directly. We can provide a commercial offer and arrange payment by invoice for group or professional bookings.

For Coddy's urban escape game, you should plan for a game duration of approximately 1 hour 30 minutes to 2 hours. The route will involve about 2 to 5 kilometers of walking as you explore the city, solve puzzles, and complete missions using your smartphone.

Minimum Age for Coddy Urban Escape Games

• Most Coddy urban escape games are recommended for players aged 12 and above.
• Family-oriented games, such as themes like "Peter Pan," are suitable for children starting at 8 years old when accompanied by an adult.

All adventures are designed to be played outdoors using smartphones, where players explore the city, solve puzzles, and complete missions together. Please check the specific age recommendation for each game when booking.

Puzzle Difficulty in Coddy's Urban Escape Games

Coddy's urban escape games are designed for players aged 16 and above. The puzzles are engaging but accessible, so anyone with basic problem-solving skills can participate.

If you ever find a challenge too difficult, you can use optional hints through your smartphone to help you progress. These hints ensure that you will not get stuck and can enjoy the experience from start to finish.

How many players can join with one code?

For Coddy's urban escape games, one code allows up to 6 people to play together as a single team using their smartphones. If your group has more than 6 people, you will need to divide into several teams. Each team must purchase its own code and can start the same scenario at the same time, allowing everyone to play in parallel.

If you get stuck on a riddle during a Coddy urban escape game, you can use the Hint button in the app. Each time you use a hint, part of the solution is revealed to help you move forward. You can continue to use hints until you have all the clues needed to solve the riddle. Please note that your final score will be affected by the number of clues you use throughout the game.

No, Coddy's urban escape games are designed to be played outdoors. The games take place in city environments where you explore, solve puzzles, and complete missions using your smartphone.

If you are looking for an experience you can play at home, you can try the free mini-game available in the Coddy app.

If your group has more than 6 players, purchase multiple team codes so everyone can participate. Each team can have up to 6 players and will play the Coddy urban escape game in parallel. For the best experience, we suggest forming balanced teams of 4 to 6 people each. If you prefer, you can play as one large group, but please note that only six smartphones can be activated per team. This means only six players can use their phones for the game at the same time.

You do not need a constant mobile data connection to play Coddy's urban escape games. Most of the main media are pre-loaded, so if your connection is irregular, the game will not be interrupted. However, having a stable 4G signal will make your experience smoother. GPS accuracy is improved when mobile data is enabled, and you will need data to validate some puzzles during the game. We recommend keeping your data connection on when possible for the best experience.

Data usage: Playing a Coddy urban escape game typically uses around 150 MB of mobile data. The exact amount may vary depending on the specific game and its assets.

Battery usage: As the game usually takes about 2 hours and requires continuous use of your GPS and screen, you can expect to use approximately 50 percent of your smartphone's battery during the experience. We recommend starting the game with a fully charged device and monitoring your battery level throughout the activity.

How many phones do we need for a Coddy urban escape game?

You need only one smartphone to play a Coddy urban escape game. All team members can share the same device to follow clues, solve puzzles, and complete missions as you explore the city.

However, using several smartphones can be more convenient. Multiple devices help prevent interruptions in case of breakdowns or battery loss, allowing your team to continue the adventure smoothly.

Coddy's urban escape games support multiple languages to make your city adventure enjoyable and accessible.

• Most scenarios are available in English, French, Dutch, Spanish, and Italian.

Please note that language availability may vary depending on the specific game scenario you choose. Be sure to check the language options when selecting your Coddy game.

Yes, each player needs to create an account to participate in Coddy's urban escape game.

• The first team member creates the team within the Coddy platform.
• Other players join the team by creating their own profiles. This process takes only a few seconds.
• Having an individual account allows each player to access and retrieve their personal photos and videos taken during the adventure.

This ensures that everyone can enjoy the full experience and keep memories of their urban escape game.

Is the route safe?

During Coddy's urban escape games, you will follow a tourist route through the city with a few exceptions. These routes are mainly safe, allowing you to explore while playing and solving puzzles. As with all city activities, remain attentive to your surroundings and follow local safety guidelines while enjoying your adventure.

You can start your Coddy urban escape game at any time. However, please note that some observation puzzles require daylight to solve. For the best experience, we recommend beginning your adventure between sunrise and sunset. This will ensure you can see all clues and complete the game without difficulty.

If it starts to rain during your Coddy urban escape game, you have several flexible options. You can pause your game at any time and resume later, or postpone your adventure to another day, as long as you have not completed the game.

If you need to reset your game due to weather or other reasons, we can help you with that as well.

• You can pause the game when needed
• You can resume or postpone your game to another day if not finished
• If you need a game reset, support is available

This flexibility ensures you can enjoy your Coddy escape game experience regardless of the weather.

Yes, you can combine Coddy's urban escape game with other activities. You control the pace of your adventure, so it fits easily into your day. Whether you want to pause for sightseeing, enjoy a meal, or go shopping, you can start and stop the game whenever you choose. This flexibility allows you to explore the city, solve puzzles, and complete missions at your own convenience.

Yes, you can take photos during Coddy's urban escape game. Switching to your phone's camera will not interrupt the game app. In fact, many challenges in the game encourage you to take creative photos as part of the experience.

Feel free to capture your adventure and the places you explore while playing. This adds to the fun and helps you remember your Coddy urban escape game experience.

No, there will not be a Coddy staff member on site during your urban escape game.

The activity is fully self-guided. You and your team will use your smartphones to follow clues, solve puzzles, and complete missions as you explore the city.

If you need assistance during your game, our support team is available via the in-app chat and through an emergency button to help you.

Yes, you can bring your pet to Coddy's urban escape game.

• The routes take place on public streets, so pets are welcome to join your adventure.
• Please remember to follow local regulations regarding pets at all times during the game.
• Keep your pet leashed wherever it is required to ensure everyone’s safety and comfort.

This way, you and your pet can both enjoy exploring the city as you solve puzzles and complete missions with Coddy.

Each Coddy urban escape game has a unique starting point. To find the exact starting location for your chosen game, please check the dedicated section for that game on our website or within the Coddy application.

• The starting point is specific to each game and city.
• You must consult the information provided before your adventure to know where to begin.

This ensures you start your outdoor escape game at the correct location and can fully enjoy your city exploration experience using your smartphone.

Coddy urban escape games start in city centres where paid parking is usually available nearby. Public transport options, such as trams and metro, are also commonly accessible close to the starting location. For convenience and to avoid parking difficulties, we recommend arriving by tram, metro, or bike whenever possible.

In Coddy's urban escape games, if multiple teams begin at the same time, they may encounter each other at the first and last checkpoints. To avoid teams following each other closely, we recommend staggering team start times by a few minutes or selecting different starting directions. If you are organizing the game for colleagues or students, Coddy offers a dedicated solution to manage this situation more effectively. Please contact us for more details.

Yes, during Coddy's urban escape games, most puzzles are connected to cultural or historical facts. When players solve a puzzle, they discover interesting information about the city’s heritage or significant events.

This means that while exploring the city and completing missions, children can learn about local culture and history in an engaging and interactive way.