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FAQ

Here are the answer to all your Frequently Asked Questions

About the games

Coddy offers treasure hunts, geolocalized Urban Escape Games that, with the help of your smartphone, will take you on a tour of a city while you play.

Routes with puzzles related either to the scenario itself or to the city. For the latter, you will have to look all around you to answer the questions. A way to (re)discover a city while playing and having fun!

With the help of the mobile application, in teams of up to 6 players, solve all kinds of puzzles and complete several missions in a given time. Choose the game of your choice, a city and arrange with your team for the date that suits you. Download the application to your smartphones (at least 1 smartphone per team) and get together to start the adventure!

Coddy also offers Escape Games to be played at home. These Escape Games for adults but also for children can be played with the mobile application. 

After buying your ticket, you'll receive a code that you will have to enter into the Coddy app, previously downloaded. This code will give you access to the game you have chosen, only once, on the day of your choice. That day, go to the location of the first mission, follow the instructions on the app and let the game begin !
Depending on the theme (if the game is timed) and on your team's speed and ability to solve the riddles, a game can vary between 2 hours and 4 hours. More details are always specified on the game's page.


Whenever you want, any day at any time!
However, we sometimes will make 'events', for those games, you can use it at any time of the day, on the day of the event only! 
This differs for each individual! In each game you will find easier and more complicated puzzles to allow everyone to play without going too fast or being completely blocked.  


To play a game on Coddy, you will need

  • at least one smartphone with a full battery (1 per team of 6 players minimum, unless otherwise stated)
  • an internet connection
  • the Coddy app 
  • your team code (booked online and received by mail)


And most importantly: choose smart enough teammates so you can aim for a competitive score ! 

We advise you to take an external battery with you if your phone discharges easily.

Once it is purchased, you can only play it once, on the date of your choice. Once played, the game can no longer be used. But don't worry, if you liked it, others are available or coming soon in your city (and you can also play the same game in different cities, it will always be a different experience ;-) ).
We'll roll out the red carpet for you and cover you with gold !

(Once your team is over, your score will be posted on our website - if it's worth it - and we invite you to team up again and start another game if you liked it!)
At this stage, you can't create your own private games on our platform. Yet.

However, if you feel particularly talented and inspired, drop us an email at [email protected] and we'll be happy to discuss creating games together.

We're also always eager to discuss adapting our existing games to fit your team building wishes !

Obviously! Our team is working hard to be able to offer other games soon ... Feel free to follow us on social networks to be kept informed :)
Have you checked your mailbox thoroughly (including the junk folder) ? If you still haven't received this confirmation email with your code, contact us at the following email address : [email protected] 
You can do whatever you want, Karen ! But be careful that for some games, time is running out ! Taking a beer break or a selfie session with your teammates could cost you your victory. 
 
There is now a pause button to allow you to drink during your urban adventure or go to the toilet. You can then resume the game whenever you want.
Coddy is THE go-to activity for a perfect outdoor afternoon with friends, family trip or why not as a team building?

For team building events, don't hesitate to contact us at the following email address: [email protected].
You will need at least one smartphone per team. Each player can obviously use his own smartphone, but it's not mandatory (unless stated otherwise in the game's instructions).

You will have to choose a team captain who'll be in charge of submitting the team's answers. The team captain role can be switched to someone else at any given time during the game.

Coddy team

History tells that three (big) children came together one day with the idea of putting games back at the center of our lives. After many debates and questions on the concept (after all, it's like Rome, everything wasn't built in a day), Coddy was born. Today our project brings together a small team of 11 people. If you want to know more about Coddy's story, see our About us page. 
Unless stated otherwise for specific events, our games are not facilitated. However, in case you need help during the game, we'll always be available and ready to help via our Facebook page. 

Payment

We do not refund the tickets purchased, however, we can offer you to exchange your ticket for another date or another city. For exchanges, contact us at the following email address : [email protected]  and we'll be happy to assist you !

There is no booking of dates for our games (except for events): that is to say that once you buy your ticket, it is valid for 365 days. If you are no longer free next Saturday as planned, simply arrange with your team members to reschedule your outing 😉.
 
It is also possible to exchange your ticket for another city, in case the one you chose at the start is no longer convenient for you. Don't hesitate to invent a crazy reason for your exchange in order to make our team laugh :)

Contact us by email at the following address: [email protected] and we will be happy to help you with your request. 

Who can participate?

Everybody! Although the games, in their difficulty and content, were originally designed for adults (young, a little less young and definitely not young at all), it is perfectly possible to play them with your children. If you are considering one of our games with your children, please note that some of the games *could* use more than familiar language.

We do not recommend an incredible physical condition to participate, but be aware that it will sometimes take a number of kilometres to get to the end point (the routes are logically accessible to PRMs, but we cannot guarantee the road conditions of the cities in which our games take place).

We always try to choose places that are easy to access, even for people with reduced mobility. However, we cannot guarantee the condition of the roads and most European city centers are strewn with cobblestones, which should guarantee you maximum sensations!

More seriously, each team always decides for itself the way to go between the missions and it will never be necessary to take stairs to access a mission.

Note, however, that most of our courses are several kilometers long (the distance is always displayed on the games page). We therefore advise against disabled people who would not be equipped with a wheelchair.

If applicable, we will always indicate on the game page if it presents specific problems for people with reduced mobility.
Do you really think that you have what it takes to solve all those riddles and mysteries on your own?! We advise you to find teammates to play the game with, it should be more fun this way ! However, there's nothing restricting you to play our games alone...
Your dog, you cat, your rat, your step-mother : take whoever you want with you! The game takes place in places accessible to all hairy, feathery and scaly creatures. Dragons must however be kept in a sturdy leash and wear a muzzle.

Access

The starting point will always be communicated in your instructions email and in the app. Now if you still can't find it, you should maybe consider staying at home... :)
If you come by car, there always will be a possibility to park somewhere, but we can't guarantee that spaces will be free.

It's best to come by public transport, bicycle, kick scooter, or even on foot if you can. (Think planet!)

COVID-19

A health pass is not required to play with Coddy. You play outdoors, only with your team members, using your personal smartphone.

There are no interaction with other teams. Our games are played independently, only with your team members and your smartphone. Your smartphone is your guide: follow the instructions on the Coddy app, you will only need it to play.
You are free to play your Escape Game on the day and at the time of your choice, so competing teams will not come into contact with you. 

Groups

No, the activity is played independently. After the purchase, you receive clear instructions to start the game and during the activity, the application guides you.

 

Yes, during the adventure, you can consult the leaderboard which updates in real time according to your progress.

With the classic formula, the number of active participants is limited to a maximum of 6. You can play with less, or with more, but in this case, the other players will have to follow the game on the other players' smartphones.

No, in the classic form, the payment is made before receiving the access codes. However, you will receive an invoice as soon as the payment is validated.

The adventures are designed to allow teams to choose which direction to go, but if a large number of participants start the adventure at the same time, they will likely meet at the beginning and end of the game.

To prevent this, you might consider staggering the start times by a few minutes.

Team building

Depending on the theme chosen, the speed of your team and your ability to solve the puzzles, a game can vary between 2 and 3 hours. We advise you to allow 4 hours for the activity.

You will receive an invoice after your payment is confirmed. You can indicate in your information: the name of the company, the VAT number of the company, etc.

You can pay by bank transfer on the website. Once we have received the transfer, we will send you the game code. It takes a few days between the payment and the activity.

No, the payment must be made before receiving the access codes. You will receive an invoice as soon as the payment is confirmed.

A last minute problem and your company has to cancel?
Our games are valid for 365 days. You can easily reschedule the activity because it can be played whenever your company wants.

You (or your supervisor 🤪 ) create the teams yourself. We advise to make teams of 5-6 players depending on the total number of participants.

Our games are played completely autonomously with no staff required on site. However, in case of any problems during the game, we will always be available and ready to help via the support in the app.

To play a game with Coddy, you will need :

- at least one smartphone with a full battery (1 per team of 6 players minimum, unless otherwise stated)
- a 4G internet connection
- the Coddy application
- a team code (reserved online and received by email)

We also advise you to take an external battery with you if your phone runs out quickly.

School

Depending on the theme chosen, the speed of your students and your ability to solve the puzzles, a game can vary between 2 and 3 hours. We recommend 4 hours of activity.

You will receive an invoice after the payment has been validated. You can indicate in your information: the name of the school, the VAT number of the school (if necessary), etc.

You can pay by bank transfer on the website. Once we have received the transfer, we will send you the game code. You should allow a few days between the payment and the activity.

No, the payment must be made before receiving the access codes. You will receive an invoice as soon as the payment is confirmed.

A last minute hitch and your school has to cancel?
Our games are valid for 365 days. You can easily reschedule the activity because it's playable whenever your school wants.

You will receive a code per team for the day. We advise to make teams of 5-6 players depending on the total number of students present.

Our games are played completely autonomously with no staff required on site. However, in case of problems during the game, we will always be available and ready to help via the support in the app.

To play a game with Coddy, you will need:

- At least one smartphone with a full battery (1 per team of 6 players minimum, unless otherwise stated)
- a 4G internet connection
- the Coddy application
- a team code (reserved online and received by email)

We also advise you to take an external battery with you if your phone runs out quickly

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