You can organize teams for Coddy's urban escape game in any way you prefer. There are no restrictions on how teams are formed. For the best experience, we recommend creating teams of 5 to 6 players, but the exact number can depend on your total group size. This team size helps everyone participate actively while exploring the city, solving puzzles, and completing missions using their smartphones.

When will you receive your game codes for Coddy’s urban escape game?

• PRO and PREMIUM packages: Your game codes will be sent to you 1 week before your event date, unless you specify a different arrangement.
• Self-service option: You will receive your game codes immediately after your payment is completed.

This applies to school events and team building activities using Coddy’s urban escape games.

If you experience any issues during your Coddy urban escape game, such as an inaccessible venue, a technical bug, or a lost team member, our staff is available to help you. You can contact us directly through the chat feature, either in the app or on the Coddy website.

• Open the chat in the app or on the website
• Describe your problem clearly
• Our staff will respond and assist you as quickly as possible

This support is available throughout your school outing activity to ensure a smooth and enjoyable experience.

Payment for Coddy's Urban Escape Games:

• PRO and PREMIUM Packages: After you sign the quote and receive the invoice, you have 30 days to complete your payment.
• Self-Service: Payment must be made before you receive your access codes. Once your payment is confirmed, you will receive an invoice.

Please follow these guidelines to ensure smooth participation in your Coddy city adventure.

Whether someone from Coddy will be present on the day of your urban escape game depends on the package your company has selected (self-service, PRO, or PREMIUM).

• If you have chosen the on-site presence option, a member of the Coddy team will be there to make sure your event goes smoothly.
• If you have not chosen this option, you will play entirely on your own.

No matter which package you choose, our team is always available to assist you through the support feature in the app if you need help during your outdoor adventure.

If your school needs to cancel at the last minute, there is no need to worry.

• Once your order is placed and payment is confirmed, your Coddy urban escape game is valid for three years.
• This means you can easily reschedule your activity for any convenient date within that period.
• The game can be played at any time your school chooses, so you do not lose your booking if an unexpected situation arises.

You do not need to contact us immediately to postpone. Simply plan your new game date when it suits your school best, within the three-year validity period.

The starting and ending locations of your urban escape game with Coddy depend on the specific game and city you select.

• You can find detailed information about where your activity begins and ends on our website. Visit the page for the particular game you are interested in.
• If you have a dedicated account manager, feel free to contact them for assistance with location details.

For the most accurate and up-to-date information about your game’s starting and ending points, always check the relevant game page or reach out to your account manager.

No, you will not all follow each other during the activity.

For school groups using Coddy’s urban escape games, the PRO and PREMIUM packages include a dispatching mission. This mission sends each team to different starting points throughout the city at the beginning of the game. This allows you to split up, move independently, and compete to advance in the rankings.

Key points:

• You start in different locations thanks to the dispatching mission.
• This setup lets you try to outrun and overtake other teams from the start.
• It is possible for teams to cross paths or end up in the same place later in the game, but you are not required to follow one another.

These features apply to the PRO and PREMIUM packages only.

Accessing Rankings in Coddy's Urban Escape Games

• PRO and PREMIUM packages: You can see your team's ranking in real time during the game. This feature helps motivate teams to improve their performance as they explore the city and complete challenges.
• Self-service games: You can view the overall game rankings on our website after your adventure.

These ranking options allow you to track your team's progress and compare results with others. Rankings are available for all participants in Coddy's urban escape games, whether for school groups or team building activities.

During Coddy's urban escape games, you will encounter a variety of puzzle types as you explore the city with your team. These puzzles include:

• Logic puzzles: Test your reasoning skills to find solutions.
• Text puzzles: Work with written clues to progress through the game.
• Observation puzzles: Look carefully at your surroundings to detect details and answer questions related to the environment.

You will experience a mix of these puzzle styles throughout your adventure, ensuring a fun and diverse challenge for all participants.

The average duration of a Coddy urban escape game is between 1 and 3 hours. The total time depends mainly on your team’s pace and how quickly you solve the puzzles and challenges. To ensure a comfortable experience, we recommend allowing up to 3 hours for your activity.

If you choose the PRO or PREMIUM formulas, the game duration can be adapted to better fit your schedule, and the game time can be reduced if needed to suit your planning for the day.

Yes, if you purchase a Coddy urban escape game with the self-service option, you will receive an invoice once your payment is validated. During the purchase process, you can enter specific details such as your school name, VAT number, or other relevant information. This information will be included on your invoice.